FAQs

 

How do I order personalisation?

If you're ordering a case with your choice of name, initial or “Keep Calm...” message, simply let us know by adding your comments when you checkout. But don’t worry if you forget you can email us separately with the information - and if we're unsure what you want, we’ll email you to check.

 

Can I select inlays from different ranges?

We sell the TriCases as outer shell plus the three graphic inlays as a set. However, there is a Pick and Mix option - whereby you can choose FIVE inlays from anywhere on the GB Cases website, see Categories on the right.

 

Can I buy just the inlays on their own?

Yes and No! As a rule we don’t sell the inlays without an outer shell. However, for existing customers we’re happy to have an email conversation about it.

 

Do GB Cases contain any metal which may interfere with the cellular signal or in any way hinder the performance of my iPhone?

Our cases have NO METAL in them, so there's no danger of potential interference to your reception or the functionality of your iPhone.

 

What is a discount code?

All prices shown are the FULL COST of the case BEFORE any discounts are applied. From time to time we offer discount vouchers to previous customers or in conjunction with commercial partners. Redemption Codes are asked for at Step 2 of checking out.

 

How do I claim a discount?

Each case is shown at full price. If you are lucky enough to have a gift voucher or promotional discount code you will be able to use it at Step 2 of the checkout procedure. In the Discount Coupon section you will be asked to enter the code in the box next to Redemption Code. As you continue to Step 3 you will see that your discount has been deducted.

 

Will you be introducing any more designs?

We’ll be regularly adding to the patterns and themes, so keep checking the site for new designs. And if you have any ideas you think will make great phone cases, please drop us an email, we’d love to hear from you.

 

Do you only sell cases for Apple iPhones?

We have majored on the iPhone as the market leader. Each smart phone model has subtly different dimensions so precise specific manufacturing is needed. We can, however, supply other makes and models for multiple Corporate order (including iPads and iPad Minis). If the demand is there we’ll follow suit.

 

What is the cost of shipping?

Delivery to anywhere in the UK and Ireland is a flat rate of £3.95 per order, no matter how many items are in the shipment. International delivery is a flat rate of UK£8.50 plus a export handling fee of UK£4.80 per order.

 

How long will it take for me to receive my iPhone case?

We aim to process and ship orders within 4 working days. At busy times this may take a little longer, but if you haven't received your case after a week please contact us and we'll look into it. If you have an urgent request, let us know when you checkout and we'll speed up the process for you.

 

Can I return my case if I'm not happy?

Naturally we're confident that you'll be delighted with your iPhone case from GB Cases. However, if you're not 100% happy for any reason, feel free to send it back to us (by recorded post within 14 days) and we'll gladly replace it for another design, or simply refund it's original cost.

 

 

 

 

 

 

 

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